The MT Guarantee
We back everything that goes out of our store with a 30-day 100% satisfaction guarantee. If you are not satisfied, let us know. We will have one of our trained professionals assess the issue and do what is necessary to fix the problem.
What happens if I get my cartridge home and it doesn’t work?
There is a natural 1% failure rate on cartridges that have never been filled. With this in mind we expect to have a few people return and for that we apologize. If your cartridge doesn’t work on the first try bring it back and we'll get it working and get you printing.
Why not a cash back guarantee?
Remember there is a natural 1% failure rate on cartridges. We don’t offer a money back guarantee because we are determined to make certain our customers are satisfied. Unfortunately there is no way of knowing when the electronics will give out on a cartridge. If we don’t catch the failure before the cartridge leaves we will make it right with you. Refilling works. Let us prove it to you.
Tips to get multiple, successful refills and prevent future issues.
- Don’t run the cartridge completely out of ink. Remove it from the printer shortly after you get a "low ink" message or you notice streaky printing.
- Never put tape on your cartridge. Tape does not offer protection - tape leads to contamination.
- Do not abuse the cartridge in any way (don’t squeeze, drop, throw or shake).
- Carry your cartridge with the print-head facing up.
- Place the cartridge in the printer as soon as you get home.
- If the cartridge is not going to be used in your printer right away, purchase a protective clip from us for $.99 to prevent the nozzles from drying out.
- Do not touch the electronics or the print head.
- Keep your cartridge at room temperature.
- Print at least once a week with color and black.
|
